EB
Engela B
1 reviews | Active since Jun 2015
30 Sept 2020, 21:26
Very aggregate!!
After suspecting that on the last day of the month data just dissapears from our wifi today it was confirmed. This morning 2gb was the remaining balance then arrive at home at 3pm the data was depleted. How is this possible if no one was home? The customer service was rude and very little helpful. I was also informed that I'm only allowed access to 30 days of a detailed data usage if I require information exceeding the 30days I need to pay for an itimised billing. How do you charge me for my information?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Oct 2020, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Oct 2020, 08:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Kindly track and monitor your data usage via the Vodacom app or download a 3rd party data monitoring tool like My Data Monitor. If you are using the sim card in a router, kindly consider changing the password, should more users be connected to the router.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Kindly track and monitor your data usage via the Vodacom app or download a 3rd party data monitoring tool like My Data Monitor. If you are using the sim card in a router, kindly consider changing the password, should more users be connected to the router.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2020, 08:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Kindly track and monitor your data usage via the Vodacom app or download a 3rd party data monitoring tool like My Data Monitor. If you are using the sim card in a router, kindly consider changing the password, should more users be connected to the router.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Kindly track and monitor your data usage via the Vodacom app or download a 3rd party data monitoring tool like My Data Monitor. If you are using the sim card in a router, kindly consider changing the password, should more users be connected to the router.
Regards,
Vodacom Consumer Website Team
Best regards,