LL
Lisa L

1 reviews | Active since Oct 2017

27 Oct 2017, 12:35

Verry bad Service

Im a verry upset customer I bought a Samsung Galaxy J7 Pro at vodacom in the mayville mall. I had the phone for a month and the screen turned purple. I gave it in the 5th of October. Every time when i go there to find out about my phone there is a different story. I have been waiting for 3 weeks now. They send my phone back on Wednesday without fixing or replacing my phone and they said no they have to send it back again. When I got home and opened my phone the screen was even wors , were it had a small purple smudge , now its bigger and even black. Now I have to pay for a phone I dont have and my data and eveything is going to expire. And in the meantime Im without a phone.

0
Replies (2)
Vodacom
Vodacom's reply27 Oct 2017, 13:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Oct 2017, 07:22
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,