VERRRRY POOR SERVICE

Good morning

I am very disappointed in the way you treat your clients at Vodacom. Attached are all my correspondence with a lady by the name of Puseletso along with her rude colleague Cindy, and her manager Gift at your Woodmead branch.

Firstly, Megan (see attached mail) had forwarded a document to ********** mid-August, asking that they change ownership of the contract onto my managers name, of which she had not received any feedback. She followed up again and no responses, and then the 31st August they terminated my managers contract completely, which was not the initial request.

Megan then called and they advised that all my manager has to do is go into a branch and Rica the sim card. Which she had done on the 2nd September, only to find that the sim was now on prepaid. Attached are all my correspondence to pusetletso and team, and on one occasion, Ciny was very rude. ( I can send you all the phone recordings)

Eventually Gift, her senior managed to speed up the process, only to find that they now changed from the deal we wanted to something that they advised Vodacom only offered. Then I sent her the copy of the page that we wanted (Smart+) and she said the deal expired as it was from the previous month. Then she mailed and said it only lasts from the 6th to the 6th, and nowhere on your pamphlet does it stipulate this. My manager as well as the company has been with Vodacom for a long time, and she doesn’t even want to change service providers, however we are not impressed with how long the progress takes, and how little care you take of your clients.

Are we not good enough, what happens? How much longer we do we have to wait this time just for a contract to be activated now??