1 reviews | Active since Jun 2017

01 Jun 2017, 08:20

Verbal abuse from a Vodacom Agent

<p>I wrote a complaint to Vodacom about verbal abuse I suffered at the hands of one of their agents. That was more than a week ago. Nobody has bothered to follow up with me except for the no reply email I received from them. I even gave them the telephone number from which the call was made. Basically the agent told me how backward I was just because I told him I was using another service provider for my data needs.</p>

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Replies (2)
Vodacom
Vodacom's reply01 Jun 2017, 08:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jun 2017, 10:33
Official

Dear Mojaki Mahura,

As discussed, you've been assisted with your complaint.

I do apologise for the inconvenience caused and bad service received.

Regards,

UW