1 reviews | Active since Apr 2015
Ver very bad service
After being a Vodacom customer for over 10 years. I finally took a decision to cancel my contract in September due to bad service! Even my early cancellation was a nightmare as it took a lot of following up and no one got back to me with feedback. After a lot of fighting the contract was eventually cancelled. A month later I received an sms to say I'm in arrears and that my account was handed over to legal. What a shock! I called immediately and was informed that my settlement balance did not include my current months payment due. I had no choice but to settle the amount that Vodacom claimed I owe them. Today when I tried to do an application for a vehicle finance, I'm informed that I have a monthly contract with Vodacom of R1214 which was my settlement amount and that I'm in arrears with R298. I'm frustrated and very angry! I need this removed from Experian as I owe VODACOM nothing! And I'm not in arrears!
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to you via email with feedback on your query. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded to you via email with feedback on your query. Regards Ashwin Abdurahman Consumer Website Team(SA)