Ver Bad Service from Vodacom

Item: Vodacom
Rating: 1
Author: Dakalo R

My Father upgraded his cellphone contact and a wrong device was delivered, we then notified the online staff via twitter about the error and we were advised that a collection and a new delivery will be arranged withing a few day, we are still awaiting and the issue has been outstanding for three weeks now and no feedback has been provided. We were given Ref No: S4-VD71E-Ell62

Helpful (0)

Replies (3)

Vodacom's replyOfficial

03 Jul 2018, 13:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Jul 2018, 13:04

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Dakalo R's updateReviewer Update

04 Jul 2018, 07:21

Good day, Please note that the wrong delivered cellphone was collected yesterday afternoon, now we are awaiting for a new cellphone that we ordered.

Dakalo R's update04 Jul 2018, 07:21

Reviewer Update

Good day, Please note that the wrong delivered cellphone was collected yesterday afternoon, now we are awaiting for a new cellphone that we ordered.

Dakalo R's updateReviewer Update

05 Jul 2018, 08:36

Hi we are still awaiting the new device to be delivered and we haven't gotten a response for the past two days as promised, and you guys have already started debiting from the account even though no new device has been delivered to us.

Dakalo R's update05 Jul 2018, 08:36

Reviewer Update