1 reviews | Active since Oct 2016
Vdoacom is still charging me for a cancelled contract
<p>I cancelled contract ********** 656 on Wednesday last week. The device was returned on Friday. Vodacom debited an amount of R 119 from my account as a connection fee. Then this morning I received an sms stating that an amount of R 296 was again debited from my account by Vodacom, even though your customer care centre confirmed that the cancellation request was received. I request that this matter is resolved asap. Someone from Vodacom needs to contact me before close of business today to explain to me what is happening, and give me a guaranteed time frame for resolution.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I received a meesage that only R 279.56 would be credited to my account. What about the rest???
I received a meesage that only R 279.56 would be credited to my account. What about the rest???