VContractor absolutely useless!!!

So this is how you deal vith Vodacom, Vcontractor makes contact with you very quickly to get you to upgrade..... they have sent me upgrading details and calling me 3 months prior to contract ending. So hungry to retain your business. I held back and now you mail them and you get no response???? So Alexis Pillay has taken over from Merisha Naidoo (which has gone on leave and never responded to me prior going on leave) and Alexis helped once or twice, now they don't respond to my mails when I request details of packages. Strange how a telecomunication company can't respond??? They should be a government department, seems like they are just as competent???