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Phillipine M
1 reviews | Active since Dec 2010
06 Feb 2019, 08:39
VC THE BULLY
I cancelled a contract on 21 December 2018 and returned the handset. 06 February 2019 there is still no record of the cancellation. My account was debited causing my debit orders to bounce. Last person i spoke to is Thembinkosi 06/02/19 08:20 I can't anything because i'm at your mercy.
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Replies (2)
Vodacom's replyOfficial
06 Feb 2019, 09:18 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2019, 09:18
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Feb 2019, 10:00 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is in hand with our Back Office Support Team, please refer to service request number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is in hand with our Back Office Support Team, please refer to service request number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply06 Feb 2019, 10:00
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is in hand with our Back Office Support Team, please refer to service request number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query is in hand with our Back Office Support Team, please refer to service request number ***. Please allow our team to investigate and resolve your query. Kindly note that they will provide feedback once query is resolved.
We apologize for the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
Best regards,