VC owes me Samsung watch

This is what Vodacom always says, "We will contact you." but guess who contacts us the call center agents, to sell us something.
I am a +- 11 year old loyal customer, renewing my contracts. I just want my device owed to me and for the delay I have been put through.

I have spoken to you previously regarding my free watch which I am awaiting. I have completed an online upgrade, which gives me the Samsung A70 and watch. Due to arrival of my Samsun A70 phone late, I could not redeem the watch. as VC the deal was still being advertised so I am entitle to the watch. Samsung could send me the watch as they said the deal was over.
It is not my fault or Samsungs. VC owes me a watch.
please advise where can I pick up from or when will the watch be delivered.
Please can I have urgent response on my Samsung watch device. As it has been a long time.
I am so very upset that vodacom cannot fulfill the gift as per the advert.
As per Betty, she has logged a request to the online back office on the 17th as per 1-**********0563 and waiting period for feedback to be provided it is 7 working days.
It has been over a month now.
I eagerly await your response.

Still no response since their call to me, why does it take so long to send a reply as to where can I fetch my overdue Samsung Watch which is owed to me.

As per Vodacoms reply, above.

They are addressing this by the relevant department or departments who will be contacting me to offer further assistance.

Well I was contacted by Mr D##n and never again. I dont trust Vodacom. They will never return my call as usual. Never keep to their promises. Can't fulfill a deal that is owed to a client.

I hope this prompts a trustworthy and fulfilling call by Vodacom to long-standing client.

To date, which is the 14th of September I heard nothing from Vodacom South Africa. A male by whom work for VC, MR DEAN called and was address and was to call me back. Has never called me back. Vodacom is just about the money no customer service or client satisfaction.