JO
Johan O
1 reviews | Active since Feb 2021
13 Feb 2025, 20:34
VB SUCKS
the VodaPay app is hogwash.i trained last night and wanna purchase a smoothie from Kauai and the vodaBucks app said 240 vb and R19 to get smoothie but now i lost the vb the people at Kauai have never looks like it worked with vodaPay just big question marks on their faces so now i lost 240 vb and still dont have my smoothie as the app .if i go to history it says vb-220 but how do you pay the R19 to get the smoothie.....why is there no help available?THIS IS IN VIRGIN ACTIVE THORNHILL POLOKWANE KAUAI
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Feb 2025, 08:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2025, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Feb 2025, 19:19Dear Customer
We have tried to reach you again few times today to advise we have assisted and refunded 240 Vodabucks into your account.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
We have tried to reach you again few times today to advise we have assisted and refunded 240 Vodabucks into your account.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2025, 19:19
Official
Dear Customer
We have tried to reach you again few times today to advise we have assisted and refunded 240 Vodabucks into your account.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
We have tried to reach you again few times today to advise we have assisted and refunded 240 Vodabucks into your account.
Apologies for any inconvenience this may have caused.
Regards,
Consumer Website Team
Best regards,