1 reviews | Active since Aug 2010
In April 2018 the vat was increased with 1% and affected us all, but when Vodacom debited my account in June, I had the shock of my life. My bill usually comes to roughly R900.00 per month, but the invoice for May was R 1020.00. When contacting Vodacom customer care, they informed me that it is the VAT increase, and after a huge debate, the call centre agent said that it is 2 of my packages that increased with R 45.00 each. She then said that I should not worry, as I received 150 MB of data extra. I went to a Vodacom shop to advise the person that I do not want the extra data, and still want to know why I am paying more. A service query was logged on 28 June 2018 and I was not contacted by anyone to explain. Today 16 July 2018 I want to another Vodacom shop and they advised that all the smart S packages was increased together with the VAT increase (Very convenient). I was also informed that not all the clients were informed of this, and I feel they should have given us an option for this. This data will be wasted every month as it is for my grandmother and my wife that do not use all this data. I really don’t want it. I know that R 90.00 is not a lot, but with everything else that went up I don’t want to pay this extra amount.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Deon
Please be advised we have responded to you with feedback via email at ***
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Deon
Please be advised we have responded to you with feedback via email at ***
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,
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