JG
Justin G

1 reviews | Active since May 2013

06 Nov 2016, 13:53

VAS additions

<p>I signed up for a contract with vodacom. Since doing this via the call centre, the once off sim and connection fee would be free. This did not happen as I was billed for a connection fee. I also had itimised billing added onto my contract which I did not request, i wasnt even asked about itimised billing but it was added onto my contract. I had to call in to get it removed. Now that I have checked my bill, i see that insurance has been added to my contract. Something which i never requested. I did receive a call about insuring my cellphone, which i kindly declined. Again I have to go through the incovenience of calling in again. I need to know why am i getting these VAS services added to me bill, I need insurance to be removed and I need to be credited immediately. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,