Vapid Vodacom

I understand that after the 24 month contract expires one still has to physically phone in to cancel a cellphone contract.

Firstly 24 month contracts for cells are archaic in the fiscal world that is SA, today. (Note the cell was already mine before the contract started!)

Secondly, why do I formally still have to cancel? It should be automatic with the client having to phone in to request to continue, not the other way around.

Thirdly, why can't we email Vodacom a request to cancel a contract?

Anyway, I tried repeatedly to phone Vodacom today. They CUT my call twice after I had been holding on 6 minutes both time, and the 3rd time I put the phone down after 20.min because clearly they weren't going to answer.The other section couldn't help and, said I had to speak to the cancellation section.

I want to go on to pre paid from 01 March 2020 and they do give an option to call back, but I bet they would deliberately call back when I have put the cell into flight mode due to being unable to talk then. Very disappointed in Vodacom .(Do I try MTN now, or are they just as bad?)