Vaodacom Fibre customer service very bad

Vodacom Fibre is okay when it works , but as soon as you get problems , you battle for days . There is no way one can talk to the first agent where you reported the fault. Recently my fiber convection went down. I then phone the vodacom Fibre line ***. One of the agents answered after a long time lapse . The i told her the problem , se ask me the router serial number ad asked me to switch it on and off, and then said she has to load a service request. I asked for the reference number but she insisted I will get it on the sms.and that a technician will contact me in 48 hours. So I waited and nothing happened , did not get sms and nobody contacted me, so I decided to call the service number again obviously a different woman assisted me . She confirmed that there was no ticked loaded. So 2 days gone , another 2 coming , so at the end one will sit without a connection for more than a week. Vodacoms customer care is very very poor . An if I could just get the first person that was supposed to help me , I would certainly give her a piece of my mind .