PL
Patrick L

1 reviews | Active since Oct 2011

17 Feb 2020, 09:24

Vanishing Airtime?

On 22/01/2020 and again on 03/02/2020, I purchased R110.00 pay-as-you-go airtime bundles using Standard Bank Internet Banking.

Both airtime bundles have been used up completely, despite the fact that I have not made a single phone call since buying making either of the purchases.

I also have a data balance of over 600 MB, so please don't try and tell me it's apps consuming data--which would be patent nonsense.

So, why is my airtime disappearing? This has not happened in the past!

I have proof of all of ALL of the above, and demand that Vodacom furnish an adequate and detailed explanation, failing which I will lodge a consumer complaint with ICASA.

0
Replies (2)
Vodacom
Vodacom's reply17 Feb 2020, 12:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
PL
Patrick L's update20 Feb 2020, 15:47
Reviewer Update
More than three days later, and still not a peep from Vodakrom. Must I really escalate this matter to ICASA?