Vanishing airtime...
<p>I have been with vodacom for years now, I have always had good service with them but as of recent they have become terrible.</p> <p> </p> <p>A few weeks ago I purchased 20 minutes bundle to any number in preparation to call Telkom, little to my dismay I made the call (roughly 20-25 minutes) and boom R50.00 gone off my airtime balance.</p> <p> </p> <p>Another issue is that when purchasing bundles of data they give you free data that expires in like 15 days (or something like that). I used like 1 gig in the 15 days and then my other gig just disappeared - which is supposed to be used within 30 days. It's like they make the use of your data first on the 30 day expiry then thereafter you dig into the 15 day expiry... my point: naturally it should use sooner expiring data as priority. Seems like Vodacom is trying to juke people into using more data by expiring the data. Why does it expire in one month anyways?! Why the hell is there no roll over?!?</p> <p> </p> <p>On the 13th of April I bought R200 airtime and recharged for 1 gig of data for R150, I have not made any calls and have barely used any of the data and little to my surprise... I check my airtime and it's on R1.00 when I wanted to make a call.</p> <p> </p> <p>I am seriously considering moving to another service provider but I fear they are all just as bad or worse.</p> <p> </p> <p>Sort your services out please Vodacom</p>
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Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear David Morris,
Your query has been attended.
Regards,
Cassandra
Best regards,
Dear David Morris,
Your query has been attended.
Regards,
Cassandra
Best regards,
Dear David Morris,
Your query has been attended.
Regards,
Cassandra
Best regards,
Dear David Morris,
Your query has been attended.
Regards,
Cassandra
Best regards,
So you sent me a text message to say that you have given me 3 gig of data for this? I am yet to receive the data. I expected a common courtesy call at least.
When and how long was this WASP service loaded onto my number, please explain. I see that the company smart call tech has received numerous complaints.
Kindly provide me with the details regarding this WASP service as well as a statement of account for the last 6 months.
I await your response.
So you sent me a text message to say that you have given me 3 gig of data for this? I am yet to receive the data. I expected a common courtesy call at least.
When and how long was this WASP service loaded onto my number, please explain. I see that the company smart call tech has received numerous complaints.
Kindly provide me with the details regarding this WASP service as well as a statement of account for the last 6 months.
I await your response.
