JB
Janine B
1 reviews | Active since Sept 2012
24 Aug 2015, 14:02
valued customer... pfff
I'm supposed to upgrade 10 sept. Mid aug I receive smses and emails from vodacom stating that i can upgrade NOW. After spending my off day driving to 2 vodacom outlets, phoning them 100 times, not getting any answers, I wasn't allowed to upgrade. Then after a few days ANOTHER upgrade email. Phoned again. Then they could override for upgrade. I only qualify for R150!! At the moment I pay R400 for this contract so how do they get to that answer?? AND because there was an issue with my bank account, my debit order returned and I paid it in the same month.. but due to this I have to wait 3 months for them to review my account. Even if its not my fault that the debit order didn't go off and i paid it in the same month. How ridiculous! I have 3 contracts with Vodacom! I will move all 3 to Cell C and I will sue Vodacom for the time and petrol I've had to use to run after them for answers. Good luck. Disgusted!!
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Vodacom's replyOfficial
24 Aug 2015, 14:35Hello janine91,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
Vodacom's reply24 Aug 2015, 14:35
Official
Hello janine91,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,