Valued Customer - In Your Dreams

I've been a loyal Vodacom customer for 13 years now.

In that time I don't recall missing a single payment. I've also upgraded my contract multiple times and never had issues.

Today I went to the iStore to upgrade, only to find out that Vodacom has now decided my credit score wasn't to their liking, no reason given. I almost fell over laughing, because I've never had a bad credit score in my life. Currently, my score is 685, which is pretty good.

I showed my credit report to the sales lady who assisted me, who then called Vodacom. They could not provide a reason for the error and asked that I send three payslips and three months' bank statements, so I did, no problem. We sent it through again, no explanation, just that they'd get back to me once the error was resolved. Apparently this can take up to two days.

Again, no apologies for the inconvenience or explanations for why their system flagged my credit score. Nope, I am just being treated like some chancer looking to take them for a ride. Not only was this experience a massive waste of my time, and it still is, but it is also insulting. I've never given them any reason to second guest me as a customer. This is not how you treat a customer.

I am ready to call it quits after this experience. Mark my words, if they don't contact me by Wednesday, I am out.

My flagged credit score will cover the penalties for cancelling my contract, and I will never use their products again. 😆