AN
Ayanda N
1 reviews | Active since Sept 2015
29 Apr 2020, 17:21
Value Added Services
I Like Vodacom despite their bad Network from time to time but it is still my preferred Network Provider.
Lately I have been having a problem with them, with the insurance policy that is linked to my contract cellphone number, i have been moved feom 1 department to another with no resolution of the issue i have, between the contact centre and insurance department none of them can cancel nor pick up the policy yet i am being billed for it monthly.
I have laid complaints and being given references that are being closed without any resolution, i am tired of going back and forth with no resolution
I don't want the policy
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Apr 2020, 08:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2020, 08:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 May 2020, 14:25Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 May 2020, 14:25
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
AN
Ayanda N's updateReviewer Update
05 May 2020, 14:48Thank You for taking the time to look into my complaint and resolving it.
AN
Ayanda N's update05 May 2020, 14:48
Reviewer Update
Thank You for taking the time to look into my complaint and resolving it.