Value-added service complaint
A while ago, I received a random SMS, congratulating me on successfully registering for a gamesite at a cost of R5/day. I never "registered" for any gamesite. That weekend, I went to Vodacom customer services in Canal Walk. When informing the customer service rep regarding my problem, he looked on the system and confirmed that no value-added service was registered to my cellphone account. I however decided to monitor my account via the Vodacom app. To my surprise and anger, I saw that my account bill were increasing everyday by R5.
This is ****************!!!!!!!!!!!!!! After confirmation from the guys @ Vodacom that NO service was registered to my account, how on earth is it that I am still being charged R5/day?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,