PW
Paul W
1 reviews | Active since Jan 2014
01 Apr 2022, 09:51
Vague Rules and terms and Conditions changed
I was told by a Vodacom consultant last week that if I convert my current Vodacom contract (which has finished) to a prepaid type, that if I ever want to go back onto a contract that I will not be able to keep my same cell number. This is new, and annoying. Please confirm if this is correct
Also I am told if I do renew my contract for a sim only contract, that I wlll be able to upgrade this contract at anytime during the contract period to one that includes a handset.
Please confirm that these are correct and where can I find these rules in your terms and conditions, as I have looked everywhere without success
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Replies (1)Vodacom's replyOfficial
01 Apr 2022, 11:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2022, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
