JB
Johan B

1 reviews | Active since Sept 2011

23 Oct 2019, 19:02

Vadocam - Marketing a ****

My wife was contacted on 10 October 2019 by some one from Vodacom presenting a competition in co-operation with KLOUD.ONLINE +*** where a cell phone can be won. The raffle ticket was charged in USD and calculated to R12.41, I was convinced to allow the transaction through my FNB credit card because the raffle close end of December 2019. Then right after that there came authorization request through from FNB to authorise another payment of R1,355.86 also for KLOUD.ONLINE +***. I immediately contacted FNB to prevent the transaction to be authorised and paid. My wife then also contacted Vodacom to enquire about the transaction and to cancel the payment. It was conformed by e-mail that the transaction was cancelled. Today 23 October 2019 i realized that the KLOUD.ONLINE +*** transaction of R1,355.86 was passed on 14 October 2019 without authorization and after confirmation that the transaction was cancelled by Vodacom. Vodacom proofed to me that they are ******* and market ****s to unsuspecting consumers/

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Replies (2)
Vodacom
Vodacom's reply24 Oct 2019, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Oct 2019, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team