Vadcom overpriced for poor service!!

Good day On 31 December 2020 I called *** as instructed by Vodacom Worcester in order for me to cancel my contract. Upon the request to cancel my contract the sales consultant wanted to know why i want to cancel, and i explained to him that Vodacom have become too pricey for me to afford. so he worked out a great deal for myself and my son. My son's number were to be upgraded to a new cellphone, inclusive of the Smart XS top up plan, and personally worked out by sales consultant Siyabonga. He told me delivery will take 3 -7 days, free of charge, and no upgarde fees to be paid.yesterday i called [13/01/2021] to follow up on the order after speaking to three conultants. They advised me that there was no phone upgrade, only a sim upgrade? even if there was a sim upgarde...how come i dint get a top up amount of airtime on neither my son's sim card or my sim card? Vodacom would you please try and render a service for once? i await your response. You may contact me on *** or ***. thank you.