SM
Stephen M
1 reviews | Active since Oct 2021
28 Oct 2024, 12:41
Vadcom Fibre
Vodacom, more like Vodadom, I have been having endless connectivity issue on my Fibre line in Brits, in the last few months the Fibre is off on weekly basis for days at a time, no Communication goes out to inform the customers of the outage and when we call in we get the generic "There's an Outage we are working on it" no ETA on a solution and no urgency, 100% would not recommend especially if you work from home.... Very disappointing to say the least.
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Replies (2)
Vodacom's replyOfficial
28 Oct 2024, 15:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2024, 15:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Oct 2024, 14:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, Jenafe has confirmed that the connection was restored. We have also logged a downtime credit with reference SR*** which can take within 2-3 working days. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2024, 14:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, Jenafe has confirmed that the connection was restored. We have also logged a downtime credit with reference SR*** which can take within 2-3 working days. Regards Consumer Website Team
Best regards,