PZ
PETENZIA Z

1 reviews | Active since Jun 2016

15 Jun 2016, 06:20

VADACOM SHOP EAST RAND MALL

<p>SO I GOT A NEW SAMSUNG J1 AT THE STORE DAY 3 IT KEPT ONS SWITCHING OFF AND FREEZEZ BY IT SELF I TOOK IT BACK AS THEY SAID ANY PROBLEMS YOU GET A NEW PHONE IF NOT OVER 7 DAYS, THEY TOOK MY PHONE AND SAID IT NEEDS TO BE CHECKED BY SAMSUNG AND VODACOM FIRTS, THE MANAGER ANTHONEY TOOK MY GLASS SREEN PROTECTER OFF STICKED IT IN A BAG AND SENT ME HOME WITHOUT A PHONE, I GOT ME PHONE BACK AS IT WAS WITH ALL MY APPS ON IT HE STICK THE SAM SCREEN PROTECTER ON MY PHONE WHERE HE LIFTED IT, IT DOES NOT STICK ANY MORE HE CRECKED IT BUT CLAIMS IT WAS NOT HIM, GAVE ME MY PHONE AND LEFT, I FEEL VERY DISGUSTED WITH VODACOM AND THE WAY I HAVE BEEN TREATED</p> <p> </p> <p>HOPE THIS WILL GET SOME NOTIFICATION AS THE COMPLAINT SERVICE IS JUST AS UN HELPFULL</p>

0
Replies (2)
Vodacom
Vodacom's reply15 Jun 2016, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PZ
PETENZIA Z's update15 Jun 2016, 09:48
Reviewer Update

thank you Vodacom

i hope i hear from you,

regards