Vadacom claims not processed

Item: Vodacom
Rating: 1
Author: Odette V

Have been waiting for two weeks to process a claim.

Have been on hold for 20 minutes yesterday.

Today on hold for 14 minutes.

Extremely bad service.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

14 Feb 2019, 15:06

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details

Regards, Vodacom Consumer Website Team

Vodacom's reply14 Feb 2019, 15:06

Official