Vadacom Bayside Mall

Must be one of the worst branches to deal with. Very unhelpful. Have no sense of goodwill. The staff is prepared to sacrifice the name of the brand and branch for a mere R85 that they need to refund me due to their incompetence and lack of product knowledge. Charged me a double connection fee as he connected the incorrect esim. He canceled it and recreated it on the correct esim but I have now been billed for 2 connection fees. Have visited the shop on 4 occasions to rectify this but they keep refereeing back to Vodacom customer care who then inform me that ONLY the consultant that helped me can resolve this. When I go back to the store, he unable to help me and next visit , he is off or not there. The next in charge will not divulge her name or the name of the manager. To anyone that might read this.... For your own sake.... Avoid that branch!v

To date this has cost me at Least R90 in airtime trying to contact the correct person to resolve this and having to listen to silly on-hold music forever, only to drop the call etc. Then 4 visits driving to the mall to speak to the consultant who say he does not have the means to reverse the debit etc. Looks like Vodacom’s have no desire d to resolve this and rather risk bad will review for a mere R84. This has happened before to me but this time I will not let it go…. It is now a matter of principal to me..