SP
Stephan P
1 reviews | Active since Feb 2017
03 Feb 2017, 13:13
Vadacom!!!
<p>I bought a Alcatel phone from game on promotion that gives you 300 rand bonus airtime after vadacom send me a sms that said recharge with 12 rand or more then we will send your 300 bonus airtime. It's now almost 2 weeks and still didn't received any bonus airtime yet. I phoned them 2 times and now have a lot off stupid excuses. Stop doing false adds vodacom!!!!</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Feb 2017, 13:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2017, 13:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
SP
Stephan P's updateReviewer Update
03 Feb 2017, 14:56Lets see if you are going to get back to me and resolve the problem? And hope your call center doesn't hang up on me again
SP
Stephan P's update03 Feb 2017, 14:56
Reviewer Update
Lets see if you are going to get back to me and resolve the problem? And hope your call center doesn't hang up on me again
Vodacom's replyOfficial
04 Feb 2017, 11:00Thank you for bringing this incident to our attention.
The reported instance has been reviewed and addressed, please refer to my correspondence communicated this morning.
Best regards
Elroy
Best regards,
Vodacom's reply04 Feb 2017, 11:00
Official
Thank you for bringing this incident to our attention.
The reported instance has been reviewed and addressed, please refer to my correspondence communicated this morning.
Best regards
Elroy
Best regards,