NT
Nyarie T
1 reviews | Active since Sept 2016
22 Aug 2017, 09:16
VAANISHED MOBILE DATA
Good morning, this happened on Saturday the 13th August 2017 when my mobile data of 2 Gig just disappeared from my wifi device that was not connected. This device uses a password and no one have access to using my data. I phoned Vodacom Customer care and was told it was because of my cellphone updates. The question is "how can my cellphone updates softwares while its off?." Surprisingly I have been using the same phone for the past year with less data but I could last long since I only use this device on weekends only. This sound ridiculous to me. I need a refund of my data.
Vodacom SA, please look into this issue and revert back to us. This will tarnish your organisation if no action is taken towards this.
Unhappy Client
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Aug 2017, 09:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 09:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
NT
Nyarie T's updateReviewer Update
22 Aug 2017, 10:03Thank you, can the Consultant call me on ***, since the number in question is for data only.
NT
Nyarie T's update22 Aug 2017, 10:03
Reviewer Update
Thank you, can the Consultant call me on ***, since the number in question is for data only.
Vodacom's replyOfficial
22 Aug 2017, 12:35Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 12:35
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
NT
Nyarie T's updateReviewer Update
22 Aug 2017, 13:32Much appreciated
NT
Nyarie T's update22 Aug 2017, 13:32
Reviewer Update
Much appreciated