Vaal Mall

Vaal Mall Vodacom 4U... *********** and unprofessional!

Being a longterm client of Vodacom, I am extremely appalled by the service offered at this branch.

I’ve app**** for an LTE contract (sim only) on the 31st Dec 2019 and was told that I would receive an sms to which I would need to approve before the application gets processed further. Fast-forward to the 3rd of January and still no feedback.

I contacted the branch and the male consultant said he would give me feedback by 13:40. By 17:00, still no feedback. When I called this consultant relayed a message that my application was declined as my current account was mismanaged...

So lets get this straight:

1) After 5 years of having a data contract, which was successfully debited every month from my account, I get declined for having a mismanaged account?

2) Who is mismanaging this account?

3) What happened to customer service where an existing client would receive feedback when and if required??

Vodacom, please contact me, as I am cancelling all my accounts with immediate effect!