V-sim Subscription from Vodacom

I've been trying for months to activate my V-Home subscription for the V-Home Safety Kit that I bought from Vodacom, I paid R120 for a 24month contract, no one at the stores can help me and online I've been told that they can't activate my subscription as my account is closed.

I can't use the kit or camera as it says the v home subscription needs to be activated on the vodafone smart app, every time that I'm trying to pay it keeps on saying that the payment can't be processed.

I'm still receiving invoice statements every month for the last 5 years from vodacom so why can't it be activated?

It used to be debited from my account which is showing on the vodafone smart app, which is still connected to the same bank account.

What is the point of paying for this product and I can't use it?

The whole system and kit works 100% and is still in an excellent condition, will I get refunded and what do I do with the kit? No one at the stores knows what I’m talking about, they keep on sending me to the store and then back to customer care online. I got a new phone for it to work with the apps and now they tell me they can’t activate my subscription. Is there anyone at Vodacom that knows how to do their job?