V-pod Pet Tracker a waste of time

We bought a Pet V tracker Pod via contract on the 5th of August, you are quite happy charging us for a product (actually overcharging us as it was incorrectly invoiced) that 1) not one of your stores are trained on, 2) your product doesn’t work. I have now spent endless hours trying to resolve this myself. The unit was bought in Menlyn were my husband happened to be at that time, when we tried to get support for this in Clearwater we were told to go to Menlyn they need to help us they are not able to. I called Menlyn they don’t have a clue what they are doing and has been sending us from 1 person to the next and blaming your IT on the matter. To date the sim still hasn’t been activated, when I log on to the app it says that it requires and active subscription. We were told last week Wednesday by the Menlyn store manager that this will be resolved today, not surprised at all that it still hasn’t been sorted. If you can’t fi this product TODAY you can come and collect it and cancel my contract, you can’t sell us something that you can’t support or that doesn’t wor**** I want my invoicing to be corrected as it should reflect R119 on contract as advertised and not R170! In addition I want to be refunded the 1st month as the product is still not working!