V Live ******* deductions

Vodacom has been deducting money, since FEBRUARY 2017, from my account for a service, Voda LIVE, that I have not subscribed to. I have attempted since 1/11/17 to have the money refunded, to no avail. I have spent hours on the phone with their accounts, service and customer relations departments. The amount totals over R1200.00. Each time I call, I am given yet another reference number, but nothing is done. On Friday, 10 November, I received an sms saying that "As a goodwill gesture" a credit was passed for the last 3 months of vlive charges - not good enough. Firstly I don't want a credit, I want the money refunded to my bank account, from where it was *******ly taken, and secondly, it does not cover the amount that I see as ****** from me.

Today I finally contacted the Ombudsman, and I will contact the press, as well as get a lawyer, if the issue is not resolved.