AM
Amanda M
1 reviews | Active since Oct 2016
05 Oct 2017, 14:43
v-live
In and around 15 Sept, I received a phone from Elite mobile. I called in to query about my R150 airtime. On the 1st of Oct another R150 went missing. I called in and was advised that the technical department will sort that out. I lost my airtime twice but have to pay my new bill of R279 by the 1st of November. I only have this phone for 1 month and a few days and never had the benefit of the airtime. Why must I wait 3 days and why can this not be done the following day after my call??
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Replies (2)
Vodacom's replyOfficial
05 Oct 2017, 14:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2017, 14:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Oct 2017, 08:14Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Vodacom's reply09 Oct 2017, 08:14
Official
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,