AB
Alicia B
1 reviews | Active since Sept 2012
02 Jan 2020, 13:43
V-homes nightmare
I bought a v-homes kit from builders warehouse, as a non vodacom customer. After the first 3 months the hub stopped working as vodacom does not know how to debit my account. From blaming my current network provider right to my bank (which both confirmed there is no limitations on either account) no one can tell me how to pay, not 1 vodacom shop I went to nor builders.. All the hassle of getting vodacom to collect their R49 monthly payments. This is rendering my hub totally useless for the second month as vodacom's do not know any way to pay... I would like this to be resolved or I would like either vodacom to give my money back and take their useless hub
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Replies (3)
Vodacom's replyOfficial
02 Jan 2020, 14:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jan 2020, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AB
Alicia B's updateReviewer Update
05 Jan 2020, 21:37Until now no one phoned me with a solution to paying the R49 subscription. The amount spent on phone calls, visits to the banks, my network provider, vodacom stores is already way more that the amount I am trying to pay... How difficult can it be to pay someone.. Well the answer is try finding out how to make a payment for a non vodacom customer on their v-homes security systems, which by the way vodacom's head office thinks it's fiber before hanging up the call, you will soon find out it is a painful process with no sight of a solution and a hub that will be useless as nobody can assist with payment options as it is a new system according to vodacom
AB
Alicia B's update05 Jan 2020, 21:37
Reviewer Update
Until now no one phoned me with a solution to paying the R49 subscription. The amount spent on phone calls, visits to the banks, my network provider, vodacom stores is already way more that the amount I am trying to pay... How difficult can it be to pay someone.. Well the answer is try finding out how to make a payment for a non vodacom customer on their v-homes security systems, which by the way vodacom's head office thinks it's fiber before hanging up the call, you will soon find out it is a painful process with no sight of a solution and a hub that will be useless as nobody can assist with payment options as it is a new system according to vodacom
Vodacom's replyOfficial
10 Jan 2020, 11:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2020, 11:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,