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My query has not been resolved yet, I am being sent from post to pillar. This is very simple, you must take back your device that has not been used for a replacement . I do not know what is the issue on taking back your phone, the fact that I have signed should not give you a point argument or a leg to stand on, I have signed for a contract that was not fully explained by your *********** agent that is not clued up/have challenges in product knowledge. The manager at the store in Canal Walk kept on promising to call me back but in vain, he is for ever in meetings. Vodacom's service has deteriorated and will keep on losing valuable clients to Telkom SA as MTN lost about 300 000 clients in 2 months due poor recurring service. Vodacom is too desperate on clinching invalid deals on the expense of poor clients. This will come back and haunt you. Retrenchments are coming for you. You will be shutting down doors of your stores very soon.