UUNTOLD EXTENDED CONTRACT TERMS

In December 2020 I took an upgrade on my contract, they sent the wrong colour phone, thereafter the phone was not working, this carried on until March 2021, in April 2021 I called in and canceled that phone and took out a new contract. Recently I wanted to upgrade my contract as it's almost due for an upgrade and while been at Vodacoms store the gentleman's face fell saying do you know you have a 36 MONTH CONTRACT!!! I WAS APOLLED AND COMPLETELY UNAWARE OF. IT. I was under the impression that it's a 24 month contract, I called into VODACOM ONLINE to verify and they told me yes its a 36 month contract. I HAVE A LELASSIVE PROBLEM IS VODACOMS SALES REPRESENTATIVE PUT ME ONTO A 36 MONTH CONTRACT EVEN THOUGH I HAVE ALWAYS FOR THE PAST 10 YEARS BEEN ON A 24 MONTH CONTRACT. THIS IS RIDICULOUS AS I KNOW I WOULD NEVER HAV NEVER SIGNED A 36 MONTH CONTRACT. MY HUSBAND PASSED ON DURING THE TIME I TOOK THE CONTRACT AND CHANGED IT, AND I KNOW FOR CERTAIN THAT I WAS NOT TOLD THAT IT'S. 36 MONTH CONTRACT. VODACOM SALES WAS TO CALL ME BACK A WEEK AGO AND I FORM ME ON THEIR INVESTIGATIONS BUT TO DATE NO ONE GOT BACK TO ME. NO AFTER SALES CONSULTANT OR MANAGER.

I FIND THIS HOPELESS AND WILL SURELY RECONSIDER TAKING MY CONTRACT TO A COMPETING COMPANY WITH THIS TYPE OF ATTITUDE FROM THEM. I reported the matter in the 23 JULY and no one called me back!!! It's 3 weeks already!!!