JD
Jamie-lee Davies
1 reviews | Active since Aug 2020
20 Aug 2020, 16:41
Uuhelpful Vodacom Employees
I placed an online order to upgrade my phone two weeks ago. I put in my delivery address as my work address as I am not at home during the week. Vodacom gave RAM my home address hence the phone was not delivered. Since the 14th August 2020 I have been phoning Vodacom Online and RAM to find out what is going on with my order. I have lost count of the number of phone calls I have made to Vodacom and have been given a different story each time I called. This morning RAM informed me that they have never recieved the email from Vodacom with my correct delivery address and therefore has sent the package back to Vodacom. Vodacom can not tell me when I will receive my package.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
21 Aug 2020, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Aug 2020, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JD
Jamie-lee Davies's updateReviewer Update
21 Aug 2020, 15:59Still have not gotten any feedback from Vodacom, called them again today and I was told that the package is with RAM fr delivery. I then called RAM and RAM says the package is with Vodacom.
JD
Jamie-lee Davies's update21 Aug 2020, 15:59
Reviewer Update
Still have not gotten any feedback from Vodacom, called them again today and I was told that the package is with RAM fr delivery. I then called RAM and RAM says the package is with Vodacom.
JD
Jamie-lee Davies's updateReviewer Update
22 Aug 2020, 15:26Still have not gotten any feedback from Vodacom, I have called and sent an email. All I want to know is how I cancel my order and move to another service provider because Vodacom had no customer service
JD
Jamie-lee Davies's update22 Aug 2020, 15:26
Reviewer Update
Still have not gotten any feedback from Vodacom, I have called and sent an email. All I want to know is how I cancel my order and move to another service provider because Vodacom had no customer service
JD
Jamie-lee Davies's updateReviewer Update
24 Aug 2020, 10:16I still have not received any feedback from Vodacom regarding my order
JD
Jamie-lee Davies's update24 Aug 2020, 10:16
Reviewer Update
I still have not received any feedback from Vodacom regarding my order
JD
Jamie-lee Davies's updateReviewer Update
27 Aug 2020, 17:03No help at all
JD
Jamie-lee Davies's update27 Aug 2020, 17:03
Reviewer Update
No help at all