Utterly useless service from Vodacom and Florence!

If I could give a negative star I would. Even one star is too high and too good. Florence is the most useless person in the call centre. Francinah as well and the person who called me after receiving the first Hello Peter complaint a month ago. No one at Vodacom does their job. I am waiting from April for a Samsung A72 to be delivered to me. The first issue was after I initially upgraded I was not contacted to say the phone was discontinued. I called in for this after no correspondence for 3 weeks. Next The new phone was chosen but the wrong colour captured by the utterly useless Florence. I called in to correct. The wrong colour was eventually delivered 2 months later. I called again and then to have it picked up took another 3 weeks. Finally it was collected but guess what no one cancelled it. I was paying for it yet I had no phone. I called 2 weeks ago to get the correct colour phone delivered and was told useless Florence will call and lo and behold no call. Last week same story. Yesterday same story. So when will I get my phone? When will I get my refund? When will I get proper service? When? And please don't tell me to wait for Florence!!!!!!