Utterly useless service

<p>I have previously made a complaint on hellopeter with regards to my vanishing airtime. </p> <p> </p> <p>I dealt with a Cassandra, she unfortunately does not seem to have any ability to assist clients in a professional way. I was texted (just 1 text) not called... texted to say that there was a WASP service on my phone which was devouring my airtime. She informed me that she would be topping up my account with 3 gig of data and had removed the service off my account. I have also rep**** on both hello Peter and to the SMS none of which were followed up on. The data which by today, 6 days after the fact, is also not reflecting...</p> <p> </p> <p>Now this is all good and well, however I am going to take this matter further as I have in no way signed up for any additional services on my account. Please provide me with the proof of when and how I have signed up for this service, please also provide me with a statement of my account for the past 6 months.</p> <p> </p> <p>The WASP which I have allegedly signed up for has numerous complaints surrounding it. Sort this matter out, please also be advised that I am not happy with the service received from Cassandra. </p> <p> </p> <p>In my personal capacity I work with matters relating to the ombudsman and regulators. Having knowledge hereof I realize the processes that entail therein. </p> <p> </p> <p>I trust that you will take this matter a bit more seriously than your complaints team agent Cassandra has...</p>