Utterly Useless Provider Resting on its Monopoly in the Market

Not even irrate frustrated hopeless Hello Peter negative reviews are enough to coax a sleeping beast to action. It has been two full weeks since submitting a claim on my handset with Vodacom insurance. I've called dozens of times and been cut off but never been able to speak to anyone everytime I have called. All I want is feedback on my claim. Excess? Acceptance of claim? I posted on Hello Peter and Vodacom was awfully quick to respond to save face. What's the point of the farce if all you do is call to say someone will call BUT so predictably! YOU DO NOT CALL.