AS
Andre S
1 reviews | Active since Apr 2011
13 Oct 2022, 15:42
Utterly useless customer service process
I phone their helpdesk, I enter the number I need help with, tells me this is not a Vodacom Contract number, throws me out of call...
I have gone round an round in loops, I am going to cancel and will never do business with Vodacom again, They make it impossible to change a contract although it is at life end,.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Oct 2022, 07:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Oct 2022, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Oct 2022, 13:12Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we tried calling, however we were unable to get hold of you. Kindly update your contract details on your Hellopeter profile, as we were advised that it’s the wrong number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we tried calling, however we were unable to get hold of you. Kindly update your contract details on your Hellopeter profile, as we were advised that it’s the wrong number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Oct 2022, 13:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we tried calling, however we were unable to get hold of you. Kindly update your contract details on your Hellopeter profile, as we were advised that it’s the wrong number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we tried calling, however we were unable to get hold of you. Kindly update your contract details on your Hellopeter profile, as we were advised that it’s the wrong number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,