Utterly useless call centre staff #2!!!!

Well as you can see from my 1st posting Vodacom was very quick to respond to my message. Yes since then they have sent me an email. A day later they said I owe then R11000 to settle my contract (being for the remaining months outstanding to completing my contract. OH NO YOU DON'T. Obviously they didn't bother to read my mail properly, also they didn't check the log from November either where the Network department agreed to waive the remainder of my contract. So when I disagreed to their mail, I got sent another email with a new reference number that my matter has been referred to the Network department. SO TYPICAL !! Am I back at square one again where I was in November ? OMFG !!! You see this has been issue all along... the matter is always referred to someone else or department. Can't a MANAGER PLS take up this matter and follow it through from cradle to grave. Surely it deserves the attention from management by now....two and a half months later, 15 phone calls later etc etc etc ??