Utterly useless!!!!!!

I app**** for my fibre line to be upgraded from 10/5meg to a 20/10meg as from 1st May which was confirmed to be done, since then i have had exactly the same line speed as i had before on my 10/5meg line. i queried it with my "consulatant" Megan and have sent her daily line speed test results. She esculated the query and i received a SMS on the 7th June (over a month later) confirming that a query was opened.. 2 days later (9th June) i received a phone call from Vodacom asking if it was sorted out to which i rep**** that it was not ONLY to receive a SMS on thew 10th June to say query is closed. I have since been in contact with Megan to reslove not only my query but also my account as I paid now for May and June but stil have no higher speeds but only to get a sarcastic answer from her saying i need to contact the call center! So i ask this DOES ANYBODY AT VODACOM KNOW WHAT THEY ARE DOING???? and WHY DOES MY CONSULTANT NOT WANT TO DO HER JOB??? Luckily for Vodacom they are to selfish to let other ISPs use their infrastructure because they know they will loose all their clients and they know they have me by my short and curlys. BUT BUT BUT ........... Should i move my mobile contracts, 3 in total, and 2 pending to MTN???