Utterly useless

Yet again I need to complain about your incompetence!!! Account number: I have 2 issues: 1. ********** *** – this contract was cancelled in Feb 2019 – 30 days notice were given and I was assured that the number would convert to a prepaid number as of 1 March 2019. Why am I being billed R755.81 on a contract that has already been cancelled????? – please see statement attached. 2.Number ********** 1XX – was opened in error as a new contract when it was supposed to be an upgrade on my primary number 082 525 03XX. I was also assured that this was sorted out – the phone and sim card were returned. Why am I still being billed for this contract and for the handset which I DO NOT HAVE. I can assure you that I will NOT be paying these amounts as both contracts are null and void! Please credit my account with the amounts due!

This has been going on for a month now.