Utterly USELESS!!

My account has gone into arrears for personal reasons, however I have paid where I could. My Sim card was blocked and sent for deletion/recycling without any communication or notification. The account was settled in full in 10/12/2023 almost a month later today 04/01/2024 my Sim card has still not been activated. The payment has been confirmed as received and there is still airtime as well as data on the Sim card. Each time I contact vodacom I am told it will be reactivated in three days. It's been almost a month. I am unable to use my banking apps, and many other important things due to their utter useless service. I am completely stuffed as I cannot move my banking apps etc to another number without being able to verify via my cellphone. A MONTH VODACOM????