1 reviews | Active since Sept 2016
Utterly useless
<p>My data ****le which I use to connect my laptop to the internet will show connected, but when entering a browser it responds with no internet connection. </p> <p> </p> <p>Called the call centre 3 times. Spent about two hours on the phone and added that two useless hours to my next phone bill. Everytime the consultant didn't have an answer and promised me they would call back - I've been waiting two weeks for those calls.</p> <p> </p> <p>I also went to both the vodacom branches in Ermelo. The first didn't have an answer so they connected my laptop to their wi fi trying to convince me that it works. The other branch just shrugged and stared at me untill I decided to leave. </p> <p> </p> <p>I tested the sim in a phone, and it had the same issue. So I know the issue is on the sim on vodacom's side. </p> <p> </p> <p>If too *********** to resolve the issue, why am I still paying for something that doesn't work? </p> <p> </p> <p>So please vodacom, stop taking my money for delivering nothing.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
