Utterly shocking service from Vodacom

November 2023 I cancelled my Vodacom contract which I’ve had for more than 20 years. This was an early cancellation as the 24 month period had not yet lapsed after the last upgrade. I went to do the cancellation in store and was told to call the early cancellations department, which I did and they mailed me the quotations which I paid and settled at the end of November 2023. Got confirmation that the query was now concluded. At the beginning of April I received a draft summons of an outstanding amount and needs to be paid within 21 days!

There was no correspondence at all from Vodacom since the end of November 2023 up to the beginning of April 2024, but yet I receive a draft summons! They are not responding to emails where I have resent the proof of payment accompanied by their quotations, I’m unfortunately aboard and cannot use their so called “ chat bot” because it picks up I don’t have a Vodacom number and they refuse to help at the call centre or in store, I’m pretty much disgusted and feel I should have used another network provider the last 20 years! One does the right thing to settle accounts and keep a clean slate bit yet still gets treated with non-existent service!