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Coenie D
1 reviews | Active since Apr 2011
08 Dec 2022, 08:22
Utterly shocking and pathetic service
I spoke with these people:
21 Sept 2022 – 10h20 Makae005 (Makape) – Vodacom Direct (***) – Comit Technologies. The person and company who sold me a lie.
17 Nov 2022 - 12h42 Constance (Client Service); 13h00 Naem Ibrahim (Retention)
28 Nov 2022 - 10h31 – Sam Haskinn (Team Leader)
Vodacom reference:
I – ***
Spent more than 3 hours on the phone repeating my story. Each one promised to get back to me and to resolve my query. It's three weeks later and still no one contacted me.
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Replies (2)
Vodacom's replyOfficial
08 Dec 2022, 10:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2022, 10:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Coenie D's updateReviewer Update
08 Dec 2022, 10:57I don't believe it. Because yet again I called this morning and spoke toKulsone Hajwanie – Manager. 08h05 who promised to get Sam or herself to call me back. I'm still waiting as usual.
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Coenie D's update08 Dec 2022, 10:57
Reviewer Update
I don't believe it. Because yet again I called this morning and spoke toKulsone Hajwanie – Manager. 08h05 who promised to get Sam or herself to call me back. I'm still waiting as usual.